Intertalent Graduation

Order and Delivery Options

 

Orders

 

Intertalent Graduations is committed to offering you the best buying experience possible. We know that people have their own individual preferences when it comes to making purchases and as such we offer a variety of ordering methods to make purchasing from us as easy as possible.

 

You can buy at our online store via our website, via email (commande@intertalent.com), through the use of an order form (available on our website as a PDF) sent by fax to 1.855.663.3451, by phone (1.855.662.0214) or by grouping COOP via our website using your membership number.

 

Order Processing

 

Orders must be received before 4 PM to be processed the same day.

 

Expedited treatment may not apply to custom items.

 

Orders placed on Friday after 12 PM (noon), Saturday, Sunday or Holidays will be processed the next business day.

 

Express deliveries must be signed for by the client.

 

Payment, Pricing and Promotions

 

PayPal (VISA, MASTER CARD, AMEX and others) is the payment method for any order placed at our website. You can also pay by check NET 30 days (subject to approval) or direct deposit at any financial institution of your choice (please contact us for details).

 

Please be aware that rates and promotions are subject to change without notice.

 

Out of Stock; Order Delay

 

If one or more of the product(s) are out of stock, we will inform you of the situation and we will let you know your options for late delivery, or your options for product modification. We will ask you if you want to fulfill your order or make changes to your order. No replacement product will be made without your prior consent. You will also be given the option to cancel your item(s) if you so desire.

 

Shipping and Delivery

 

All merchandise is normally shipped via FedEx Ground service with an average delivery time of between 2-7 days. Customers can request faster delivery services, though additional charges will be applied for this service.

 

The shipping delivery date depends on product availability, it is important to inform us of the exact date you wish to receive your order so as to avoid disappointment.

 

The delivery time only refers to the time required for the carrier to deliver the package to its destination. The delivery time is not the same as the total delivery time. The choice of an express overnight delivery does not mean that your order will be delivered the day following the day at which you placed you online order. It depends on the product's availability. If your product is in stock, it usually takes between 24-48 hours to process your order during a normal work week.

 

The Intertalent Graduations team will make every effort to ensure that your order is delivered as quickly as possible.

 

When you enter a delivery date, if we cannot meet your deadline, we will contact you immediately. If we need to expedite this order, additional charges will apply. When you ask for the delivery of your order in less than a week, you must choose an express transportation method, or your order will be shipped by ground. If you decline an order, Intertalent Graduations reserves the right to charge additional handling and shipping charges of the declined order.

 

Shipping Options and Charges

 

We are proud to deliver all of our products via FedEx. We offer the following shipping methods:



Services within Canada

 

FedEx First Overnight (Delivery no later than 10 AM the next business day)

FedEx Priority Overnight (Delivery the morning of the next business day)

FedEx 2Day (Delivery no later than 5 PM on the second business day)

FedEx Economy (Delivery no later than 5 PM in 1-3 business days)

FedEx Ground (Delivery between one to seven days)

 

International Services

 

FedEx International First (Shipping cleared and door to door in the U.S. on or before 10:30 AM the next business day, in major urban centers in Europe no later than noon on the second business day, and between one and three business days anywhere else in the world)

FedEx International Priority (Shipping cleared and door to door in the U.S. on or before 10:30 AM the next business day, in major urban centers in Europe no later than noon on the second business day, and between one and three business days anywhere else in the world)

FedEx International Economy (Economy shipping, custom-cleared, door to door in the U.S. on or before 4:30 PM the following second business day, and between two and five working days in most major international centers)

FedEx International Ground (Package delivery door to door and economic in the U.S., including Hawaii and Alaska, between two and seven days)

 

See the Terms of the FedEx Service Guide at fedex.ca for more details.

 

Alternatively call 1.800.GoFedEx or 1.800.463.3339 for additional information.